Intensive Case Manager

The Welcoming Project

The Center for Educational Excellence in
Alternative Settings (CEEAS) and The Travis Hill Schools  


Travis Hill NOLA provides system-involved youth with intensive support during and after detention. Travis Hill NOLA includes the Travis Hills Schools, located in New Orleans’ juvenile detention center and adult jail, and the Welcoming Project, a transition support program for students when they return home. 


The Travis Hill Schools provide incarcerated students with a high-quality education, rooted in restorative, trauma-informed care. The Welcoming Project provides mentorship, workforce development, and access to wrap-around services to system-involved youth leaving the Travis Hill Schools and returning home to the New Orleans community.  Travis Hill NOLA is powered by the Center for Educational Excellence in Alternative Settings, a 501c(3) nonprofit organization. 


The Welcoming Project seeks dedicated youth advocates and case managers who have the passion, drive and creativity to join the Welcoming Project, our community-based transition support program in New Orleans. Through work with families, community partners, governmental agencies, the corporate and philanthropic community, and scores of individuals, we work to create an unbreakable network of support for court involved teens and young adults that will enable them to return to the community successfully, and positively contribute to the vibrant, creative City of New Orleans. 


The Intensive Case Manager Position is a new opportunity at the Welcoming Project.  The Intensive Case Manager will work closely with our Tribe Coordinators and part-time social worker to provide intensive, short-term (3 to 6 month), solutions-focused support to a small number of participants (Fellows) at a time. The Manager will focus on addressing critical challenges that are essential for select Fellows overcome in order to be successful upon release (these will be student specific, but include housing, child care, mental and behavioral health care).  As Fellows stabilize and critical supports take hold, the Manager will, as appropriate, take on additional Fellows and ‘hand off’ Fellows to their Tribe Coordinators for ongoing support. 


Through our work with the Travis Hill Schools, we intend to end juvenile recidivism in New Orleans one student and one community at a time. 


Position Description and Primary Responsibilities

The Intensive Case Manager will be directly responsible for the day-to-day support--both planned and crisis--for a small, select number of Fellows in the Welcoming Project. The Manager works with our Tribe Coordinators, social work, school-based staff, families and others to develop meaningful, lasting solutions to the most critical issues that Fellows need to address as they transition home. The Manager will need to maintain consistent contact with the Fellows, and coordinate communication between the rest of our staff, families, volunteers and others involved in supporting the Fellows. We assume that the Manager will have a small caseload of six or fewer Fellows at a time, with the goal of providing intensive support for three to six months for individual Fellows..


We currently serve approximately 60 Fellows and will continue to grow rapidly as students are released from the juvenile detention center and adult jail.  We anticipate bringing even more Fellows into the Travis Hill family over the next 12 months, and supporting them through active partnerships with dozens of community based organizations and government agencies and volunteers. 


The Case Manager will have primary responsibility for:

  • Working with a small number of Fellows, providing direct case management support, crisis intervention, and solutions-focuses planning and coordination for Fellows

  • Communicating consistently with Fellows, providing support and guidance, helping with decision making, and providing assistance in school, internship and/or employment stability

  • Coordinating and providing advocacy and academic support, including coordination and communication with schools, staff, and families

  • Helping Fellows (and their families) find solutions to difficult, oft-seemingly intractable problems related to housing, substance abuse, mental and behavioral health needs, child care, school access and equity.

  • Working directly with and coordinating efforts among youth, family members, volunteers, school staff, internship sites, and other individuals and organizations working to support Fellows

  • Maintaining accurate and up-to-date documentation about student progress 

  • Taking on additional tasks and other requests as necessary



The Intensive Case Manager will be thoroughly committed to CEEAS and the Welcoming Project’s mission. Candidates should have previous experience with community engagement, case management, youth advocacy and team-building/coordination. Direct care and case management experience working with teens and young adults is preferred. Start-up work in a nonprofit environment is strongly recommended. A proven commitment to social and racial justice work is a must.


Concrete demonstrable experience and other qualifications include:


  • A Bachelor’s degree, with a preference for a degree in counseling, social work, or special education

  • Experience working with a nonprofit or community-based organization, providing direct care and case management for teens or young adults

  • Familiarity with New Orleans youth and family focused governmental agencies and nonprofit organizations, particularly those related to housing, mental and behavioral health care services, child care, and workforce development

  • A demonstrated willingness to advocate for racial and social justice, as a critical component of one’s work and day-to-day responsibilities

  • Excellent interpersonal skills, with the ability to work effectively in collaboration with diverse groups of people, including our students, their family members, volunteers, partnership sites, school personnel, and correctional facility staff

  • Action-oriented, innovative, adaptable, and resilient, with an unrelenting commitment to our students and the New Orleans community

  • Experience or willingness to utilize Restorative Practices

  • Passionate, mission-driven, committed to working with a sense of integrity and strong values, and self-directed and open to feedback with a continuing desire to grow and learn

  • Great time management, ability to handle conflict, and effectively communicate

  • Possess ability to be self-aware, self-regulate, and possess empathy

  • Willingness to adhere to policies and procedures, yet work collaboratively with team to be flexible, open, adaptable to change, and solutions focused

  • Experience with and comfort learning to use a range of software including Google Suites, MS Office, and case management software

  • Strong written communication skills

  • A driver’s license and access to reliable transportation, as the Case Manager will frequently need to move about the City and sometimes transport Fellows to and from school, programming, court, home, etc.

  • Willingness to embrace and nurture a culture that will require all staff to work beyond the traditional hours in order to create programmatic norms that make it clear to our students that we care for them, support them, and are there for them, regardless of the hour or situation



CEEAS offers competitive salary and benefits, including health care coverage, and a Simple IRA plan.  Salary will be commensurate with experience and qualifications and competitive with similar positions at other local, community-based nonprofit organizations of comparable size. 


To Apply

To apply to be our Intensive Case Manager, click HERE. Interviews for this position will begin immediately.  The ideal candidate will be available to start work full-time in mid-January 2020.


CEEAS is an equal opportunity employer.  We believe that a diverse staff is a better staff.  Women, persons of color and formerly incarcerated individuals are encouraged to apply. 

For additional information about CEEAS, please visit our website at For more information about the Welcoming Project, please visit our website at